Refund policy
Return and Refund Policy
We want you to feel confident when shopping with us. Review the information below to understand our return process, eligibility requirements, return shipping costs, and refund procedure.
```30-Day Return Policy
```We have a 30-day return policy. This means that you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide your receipt or proof of purchase.
```How to Request a Return
```To start a return, contact us at info@mycrossdressershop.com .
If your return request is accepted, we will send you instructions explaining how and where to send your package.
Return Shipping Costs
```Customers are responsible for return shipping costs when returning an item due to a change of mind, an incorrect size selection, an incorrect product option, or any other reason that is not caused by a defect or an error in the order received.
If the item you received is defective, damaged, or incorrect, contact us as soon as possible. We will review the issue and provide the appropriate instructions.
```Damages and Issues
```Please inspect your order after receiving it. Contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We will review the issue and work to make it right.
When contacting us, include your order number, a description of the issue, and clear photos when relevant. This will help us assist you more quickly.
```Exchanges
```The fastest way to receive a different item, size, color, or option is to return the item you currently have. Once your return has been accepted, place a separate order for the new item.
```Refunds
```We will notify you after we have received and inspected your return. We will then let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method. Please remember that your bank, credit card company, or payment provider may need additional time to process and post the refund.
Original shipping charges, when applicable, are not refundable unless the return is related to a defective, damaged, or incorrect item.
```Have a Question About a Return?
```Contact us before sending any item back. Our support team will review your request and provide the relevant instructions.
Contact Our Support Team ```